Shipping policy

Shipping Policy

Last Updated: August 18, 2026

At Glow Botanix, we aim to process and deliver your orders as quickly and safely as possible. Please review the following shipping information before placing your order.

1. Shipping Coverage

We currently offer shipping within Pakistan.

Orders are delivered through third-party courier services available to Glow Botanix.

2. Order Processing

Orders are normally processed within 1–2 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

You will receive your order through the shipping information provided at checkout.

3. Delivery Time

Estimated delivery time is generally:

  • Major cities: 2–5 business days

  • Other areas: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, Glow Botanix may offer free shipping promotions or other shipping discounts.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders within Pakistan.

For COD orders:

  • You must provide a valid phone number and delivery address.

  • Payment must be made to the courier when your order is delivered.

  • Please ensure that someone is available to receive the package.

  • Repeated refusal or failure to receive COD orders may result in restrictions on future COD purchases.

6. Order Tracking

Where tracking information is available, customers may receive a tracking number or tracking details after their order has been dispatched.

Delivery tracking is provided by the applicable courier service.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

Glow Botanix is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible after placing your order. We will try to assist, but changes cannot be guaranteed once the order has been dispatched.

8. Delayed or Lost Orders

Although we work with reliable courier services, delays may occasionally occur due to circumstances outside our control.

If your order is significantly delayed or appears to be lost, please contact us with your order number so that we can investigate the shipment with the courier.

9. Damaged Packages

If your package appears damaged when delivered, please record a clear unboxing video while opening the package.

The video should clearly show:

  • The package and shipping label.

  • The condition of the package before opening.

  • The product after opening.

If the product is broken or damaged, contact us within 3 days of receiving your order and provide the unboxing video along with your order number.

Please refer to our Return & Refund Policy for complete details.

10. Delivery Attempts

If the courier is unable to deliver your order because the customer is unavailable, provides incorrect information, or refuses to accept the package, additional delivery attempts or charges may apply depending on the courier's policies.

11. Contact Us

If you have questions about your shipment or delivery, please contact Glow Botanix through the contact information provided on our website.

Please include your order number when contacting us about an existing shipment.

Glow Botanix reserves the right to update this Shipping Policy when necessary.