Refund policy

Return & Refund Policy

Last Updated: August 18, 2026

At Glow Botanix, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Return Period

You may request a return within 3 days of receiving your order.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must be in its original packaging.

  • The box/package must remain unopened, except in cases where the product is found damaged or broken upon opening.

  • The product must not show signs of use, alteration, or damage caused after delivery.

2. Damaged or Broken Products

If your product is damaged or broken when you receive it, you may request a return or replacement.

Important: Please record a clear unboxing video while opening your package. The video should show the package, shipping label, and the condition of the product after opening.

If the product is broken or damaged and the damage is clearly shown in the unboxing video, we will review your claim and, if approved, provide a replacement or refund.

Claims for damaged products without an unboxing video may not be accepted.

3. How to Request a Return

To request a return, contact us within 3 days of receiving your order and provide:

  • Your order number

  • Reason for the return

  • Clear photos of the product and packaging

  • Unboxing video, if the product was damaged or broken upon opening

After reviewing your request, our team will inform you whether your return has been approved and provide further instructions.

4. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method or arranged according to the payment method used for your order.

For Cash on Delivery (COD) orders, refund arrangements will be communicated to the customer after the return has been approved.

5. Non-Returnable Items

Returns may not be accepted if:

  • The return request is made after 3 days of delivery.

  • The product has been used or altered.

  • The original packaging is missing or significantly damaged.

  • The product was damaged due to misuse or improper handling by the customer.

  • There is no sufficient evidence that the product was damaged during delivery.

6. Exchange / Replacement

If you receive a damaged, defective, or incorrect product and your claim is approved, Glow Botanix may offer a replacement instead of a refund, depending on product availability.

7. Return Shipping

If the return is due to a damaged, defective, or incorrect product received from us, Glow Botanix may cover the applicable return shipping costs after the claim is approved.

For other approved returns, return shipping arrangements and costs may vary depending on the circumstances.

8. Contact Us

For return or refund requests, please contact Glow Botanix through the contact details provided on our website.

Please include your order number and relevant photos/videos so that we can process your request as quickly as possible.

Glow Botanix reserves the right to review each return and refund request individually and make a final decision based on the condition of the product and the evidence provided.